Frequently Asked Questions (FAQs)

We’ve tried to make the voting process as simple as possible, but if you’re having trouble voting or want more information on our processes, have a look at the questions and answers below.

Answers

1. How do I vote?

Find projects near you selecting an ITV region on our map or list, or by entering your postcode, or, if you are on a mobile, allow us to use your current location. You can browse projects in each region using the information and films to help you choose the one you would like to receive funding.

Once you have chosen a project, submit your vote or browse other regions to vote for projects in a different region. When submitting your vote, we ask for your name, email address and postcode. We will then email you a link that you need to click on to confirm your vote. You can vote for one project in every region but your votes must all be placed at the same time.

You can vote between 9am on Monday 20 March 2017 and noon on Monday 3 April 2017. Alternatively, you can vote by post. For details on how to do so please call 0800 197 8610 or see question 6.

Full terms and conditions.

*Please note that the map and postcode finder are only an approximate guide and there is no guarantee you will be given your local ITV region. If you can't find the project or region you want, please go to the list of regions.

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2. How can I be sure that the voting will be fair?

Robust processes have been put in place to ensure that the vote is fair and accurate. Voting will be continuously monitored and verified by an independent adjudicator, Electoral Reform Services.

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3. When will the voting open?

Voting opens for all projects at 9am on Monday 20 March 2017 and closes at noon on Monday 3 April 2017.

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4. Is there an age limit for voting?

No, we encourage everyone in the UK to take part.

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5. I haven't received my confirmation email – can you send it again?

If the vote confirmation email didn't reach you, please search your inbox, spam and junk folders for "The People's Projects". There may be a delay in receiving emails with some service providers, such as Hotmail and Yahoo.

If you still can't find the email, please add no-reply@emails.thepeoplesprojects.org.uk to your address book or safe-sender list – we will be sending another confirmation email to all unconfirmed voters towards the end of the voting period.

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6. How can I vote if I don't have an email address?

You can vote by post by sending a postcard to 'Freepost THE PEOPLE'S PROJECTS'.

To be counted, the following details must be clearly written on the postcard: your name, address and telephone number, and the name of the project you wish to vote for. Please use a standard postcard format, with your voting details on the left-hand side and the Freepost address on the right-hand side.

Postal votes must be received by 12pm (midday) on Monday 3 April 2017 you can vote once per person per region. Please send your postal vote by last post Wednesday 29 March 2017 to help ensure it arrives in time.

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7. My postal vote has been returned to me, what should I do?

Please place the postcard with your voting details on it (see FAQ 6) in an envelope and send it to Freepost: THE PEOPLE’S PROJECTS

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8. Is there a limit on the number of times I can vote for a project?

You must have a valid email address to vote online. You can vote for one project in every region per email address but your votes must all be placed at the same time. 

You may also vote once by post per region and votes for multiple regions must be submitted on separate postcards. If you exceed this limit your vote will not be counted.

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9. Can I vote for a project from anywhere in the UK?

Yes, you can vote for a project from anywhere in the UK subject to the Terms and Conditions.

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10. I work for a large organisation with one IP address. Will all staff be able to vote?

Yes, as long as they have a valid email address.

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11. How do I find out about winners?

Winners will be announced on Thursday 6 April 2017 on their 6pm regional ITV news broadcast. In STV regions the outcomes will be shown on Live at Five on STV’s city channels STV Glasgow and STV Edinburgh. Winners will also be listed on this website after 6:30pm.

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12. Are transcripts available for the project films?

Yes transcripts are available upon request. Please request these via email peoples.projects@biglotteryfund.org.uk or call 0345 4 10 20 30.

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